Refund Policy

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At Bonds of Peace, every item is crafted with great care and attention to detail. Because many of our products are custom-made and deeply personal, the following policies apply:

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Custom Items

• All custom-made items, including keepsakes, memory items, quilts, alterations, and personalized creations, are non-refundable.

• This includes any item created specifically from your materials or according to your requested design, measurements, or specifications.

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Cancellations

• Cancellations made before materials are purchased may be eligible for a partial refund, minus any payment processing fees.

• Once materials have been purchased, prepared, or ordered, or once work has begun, cancellations can no longer be refunded.

• If you need to cancel, please contact us as soon as possible. We will do our best to assist within the limits of this policy.

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Returns (Non-Custom Items Only)

• If we offer non-custom items (such as ready-made pieces), they may be eligible for return within 7 days of delivery or pick-up.

• Items must be unused, unwashed, and in their original condition to qualify.

• The customer is responsible for return shipping costs unless the item arrived damaged or defective.

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Alterations & Repairs

• Because alterations and repairs are services performed to your existing items, these are non-refundable once the work has been completed.

• If you have concerns about the finished work, please contact us within 48 hours so we can review the issue and determine if adjustments can be made.

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Damaged or Incorrect Items

• If you believe there is a mistake or issue with your order, please reach out immediately with photos and a description of the problem.

• We will evaluate the case and, if applicable, offer corrections or solutions.